Oh Mama · Customer care

Delivery information

A little clarity while your Oh Mama order makes its way to you.

UK delivery

We send UK orders using Royal Mail 24. Available delivery options and any address restrictions are shown at checkout before you pay.

Delivery costs

Standard UK delivery costs £3.95 per order. Delivery is free when your goods total is over £25 after discounts (£25.01 or more), excluding delivery charges. Both options use Royal Mail 24. The final delivery charge is shown at checkout before you pay.

Preparing your order

We aim to dispatch orders within 1–2 working days after payment is confirmed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are processed from the next working day.

If an item has a different dispatch timeframe, we will make this clear on its product page before you order.

When will it arrive?

Please allow an estimated 1–2 working days after dispatch for Royal Mail 24 delivery. This is a delivery aim, not a guaranteed next-day service. Delivery can take longer during busy periods or disruption. Dispatch time is additional to the delivery estimate.

We will let you know if there is a significant delay. Unless we agree a different delivery period with you, we will deliver your goods within 30 days of your order. Your statutory rights relating to late delivery are unaffected.

Your dispatch confirmation

We will send a dispatch confirmation to the email address used for your order. Any delivery reference available for your parcel will be included. Royal Mail 24 is not the same service as Royal Mail Tracked 24.

Address details & delivery problems

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible with your order number. We will help where we can, although changes may not be possible after dispatch.

If your parcel has not arrived, arrives damaged or contains an incorrect item, please contact us with your order number so we can investigate and put things right. We remain responsible for your goods until they are delivered to you or a person you have nominated to receive them.

Returns

Changed your mind or need help with an item? Our Returns & Refunds policy explains cancellation rights, return postage and refunds. You can also contact us for help.