Returns & refunds
We want you to feel confident shopping with Oh Mama. This policy does not affect your statutory rights.
Changing your mind
For most online purchases, you can cancel from the time you place your order until 14 days after the day you receive your goods. For one order delivered in separate parcels, the period runs from receipt of the last item. Tell us clearly that you wish to cancel by emailing homeofohmama@gmail.com, using our contact form, or write to the address below. Include your name and order number. You do not need to give a reason or wait for approval to exercise this right.
Send the goods back within 14 days after telling us you wish to cancel. You may inspect them as you would in a shop. We may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please return accessories and use the original packaging where possible; original packaging is not a condition of your statutory rights.
Return postage
You pay the direct cost of returning goods when changing your mind. Keep proof of posting; a tracked service is recommended. For faulty, damaged or incorrect goods, contact us so we can arrange a suitable return and cover reasonable return costs.
Return address
Oh Mama
2 Heathfield Rise
Rishworth
Sowerby Bridge
HX6 4RS
United Kingdom
Include your order number and name inside the parcel.
Your refund
For a cancelled order, we refund the goods and the cost of our least expensive standard delivery option, where applicable. Any extra amount paid for a premium delivery option is not refundable. We refund using your original payment method without a refund fee, within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days of being told you wish to cancel. Partial returns may not qualify for a refund of the original delivery charge.
Faulty or incorrect goods
Goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject faulty goods for a refund. After that, repair or replacement rights may apply, followed by a price reduction or refund where the law allows. Contact us with your order number and a description of the problem. These rights also apply to sale items.
Exceptions
The change-of-mind right may not apply to goods made to your specifications or clearly personalised, or sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery. Any applicable exception will be explained before purchase. This does not remove your rights for faulty or misdescribed goods.
Exchanges and help
Contact us to discuss an exchange and available stock. For a change of mind, returning your item for a refund and placing a new order may be the simplest option.
Optional cancellation wording
To Oh Mama, 2 Heathfield Rise, Rishworth, Sowerby Bridge, HX6 4RS: I hereby give notice that I cancel my contract for the following goods: [goods]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date]. Signature (only if sent on paper): [signature].